You can view your orders and update your account information by logging in or clicking on My Account at the top of the page.
Shipping
Solaris Japan Inc. offers the following shipping options:
Free Shipping Airmail:
registered and insured but not trackable
usually takes 5-12 days to arrive at destination
will be upgraded to Free Shipping SAL for parcels over 2 kg
Free Shipping SAL:
registered, insured and trackable
usually takes 5-10 days to arrive at destination
applies to all parcels and products over 2 kg
For a small upgrade fee Solaris Japan Inc. also offers discounted EMS shipping:
Shipping EMS:
registered, insured and trackabel
usually takes 2-7 days to arrive at destination
Payment
Solaris Japan Inc. offers the following payment options:
Paypal Standard: transfer money from you Paypal funds
Paypal Direct: pay by using your credit card or Giropay
Bank transfer: wire money to our European bank account using IBAN/BIC
Privacy Policy
Solaris Japan Inc. values and respects the importance of your privacy. This Privacy Policy applies to all of the products and services offered by Solaris Japan Inc. When you sign up for a Solaris Japan Account, we ask you for personal information (such as your name, address, email address and an account password). We may use the information you submit under your account in order to provide you with a better experience and to improve the quality of our services.
Ordering & Delivery
Information contained on this Website constitutes an invitation to treat. No information on this Website constitutes an offer by Seller to supply any Product(s).
By placing an order via this Website, the Customer makes an offer to purchase the Product(s) he or she has ordered on these terms and conditions. Seller may or may not accept the Customer's offer at the Seller's absolute discretion.
Upon receipt of the Customer’s order, Seller will verify the availability of the Product(s) and the Customer’s credit card or other payment details. Seller has not accepted the Customer’s offer and is not obliged to supply the Product(s) until Seller has shipped the Product(s) and sent an order confirmation to the Customer by email.
Product(s) will be delivered to the delivery address provided by the Customer. Seller will use its discretion in selecting a reputable carrier and appropriate means of delivery.
Risk of loss and damage of Product(s) passes to the Customer on the date when the Product(s) is/are despatched by Seller to the carrier.
Any dates quoted by Seller for the delivery of Product(s) are estimates only and shall not form part of the contract. Seller aims to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. Seller shall be under no liability for any delay or failure to deliver the Product(s) within the estimated delivery time.
Seller will not be responsible for any tariffs, customs restrictions, customs clearance, or other regulations that apply in countries outside Japan. It is the responsibility of Customer to pay the charges levied by the authorities and observe the respective regulations of the country in which he or she receives the Product(s).
If an order shipment is undeliverable, the Product(s) ordered by the Customer will be returned to the Seller at the Customer’s expense, as stock available for sale to other customers. The returned Product(s) can be sold to other customers and the Seller shall have no obligation to reserve or re-deliver the returned Product(s) to the Customer.
Returns & Replacements
No Product(s) shall be returned to Solaris Japan Inc. unless:
the Product(s) in question is defective
the Product(s) is returned in a clean and well packaged condition
the Customer returns the Product(s) at his/her own expense which will include any custom duties or taxes
Upon satisfactory return of the Product(s) to the Seller, replacement Product(s) will be shipped to the Customer if the Seller is satisfied that the Product(s) returned by the Customer is defective after suitable tests and inspections by the Seller. If replacement Product(s) is not available, a refund of product price only will be made to the Customer.
If the Seller is not satisfied that the returned Product(s) is defective, the Seller will deliver the returned Product(s) to the Customer at the Customer’s own cost.
Software, video or audio discs that have already been opened are excluded from any return unless they are faulty. The Seller shall have no responsibility regarding compatibility issues and it is for the Customer to ensure that his/her computer, video/audio player is compatible with the software, video or audio discs as ordered.
